Shipping Policy
At ATIKA, we aim to ensure that every order reaches you safely and efficiently. Below you'll find everything you need to know about our shipping process, delivery times and costs.
UK Shipping
We currently ship exclusively within the United Kingdom. All orders are carefully prepared and dispatched from our London location using DPD Next Day Delivery.
Shipping is complimentary on all orders of £50 or more. For orders below £50, the applicable shipping fee will be displayed at checkout.
Processing & Delivery Times
Orders are typically processed and dispatched within 1–2 working days.
Once dispatched, delivery usually takes 1–2 working days, depending on your location and courier operations.
Working days exclude weekends and UK public holidays.
Delivery Times & Courier Delays
While we make every effort to ensure timely delivery, all estimated delivery times are provided as guidance and are not guaranteed.
Once an order has been dispatched, delivery is handled by DPD. Unforeseen delays may occasionally occur due to courier operations, adverse weather conditions, public holidays or other circumstances beyond our reasonable control.
Although we cannot directly control or guarantee courier delivery schedules, our team will be happy to assist with tracking enquiries and investigate any delivery issues where necessary.
Your statutory consumer rights remain unaffected.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your parcel's journey.
Lost, Damaged or Missing Parcels
We take great care in ensuring that every order reaches you safely.
If your parcel is lost, arrives damaged or has not been delivered, please contact our customer support team.
We will investigate the issue with DPD and arrange an appropriate resolution, including a replacement or refund where required, in accordance with your statutory consumer rights.
Delivery Address
Please ensure that your delivery address is accurate and complete before placing your order.
If an incorrect or incomplete address is provided, additional delivery charges may apply where a new delivery attempt is required.
If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, address changes cannot always be guaranteed once an order has been dispatched.
International Shipping
We currently deliver exclusively within the United Kingdom.
We are working towards expanding our shipping services internationally and look forward to making ATIKA available to customers worldwide in the future.
Customer Support
If you have any questions regarding your order, shipping or delivery, please contact our customer support team. We're always happy to help.