Returns & Exchanges
We want you to be happy with your order. If you change your mind, you may request a return within 30 calendar days of receiving your order.
To request a return or exchange, please contact us at info@atikajewels.com with your order number and the item or items you wish to return.
Items must be returned unworn, unused and in their original condition, with the original packaging where reasonably possible. If an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics or fit, we may make a deduction from the refund to reflect any reduction in value. UK distance-selling rules allow this.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated. This does not affect your statutory rights.
Hand-Painted & Personalised Editions
Each ATIKA Hand-Painted Edition is individually finished by hand and is one of one. Small variations in brushwork, colour, texture and finish are part of the character of the piece and are not considered defects.
Pre-designed hand-painted pieces purchased from our website are subject to our standard returns policy.
Items that are personalised or made specifically to your requirements cannot normally be returned or exchanged for change of mind, unless they are faulty or not as described.
Faulty, Damaged or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, faulty, incomplete or incorrect.
Please email info@atikajewels.com with your order number and photographs where relevant so we can resolve the issue.
Nothing in this policy limits your statutory rights. Under UK consumer law, faulty goods can carry additional rights, including a short-term right to reject qualifying faulty goods within 30 days.
Refunds
Once your return has been received and inspected, we will notify you and process any approved refund to your original payment method.
We aim to process refunds within 2 to 3 working days of receiving your return. Your bank or payment provider may then take additional time to show the refund in your account.
Where you exercise your statutory right to cancel an online order, applicable refunds will be made in accordance with UK consumer law.
For distance sales, customers generally have 14 days after receiving the goods to notify the retailer of cancellation, and a further 14 days to return them.
Shipping Issues
If your parcel is lost, damaged in transit or not delivered correctly, please contact us at info@atikajewels.com.
Most UK orders are delivered within approximately 1 to 2 working days after dispatch using DPD Next Day Delivery.
Delivery times may occasionally be affected by bank holidays, peak periods, courier delays or circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us and we will investigate it with the courier.
