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FAQs
Shipping and Returns
We ship to:
- Mainland Spain (Peninsula) and the Balearic Islands
- Portugal
- United Kingdom
- All countries within the European Union
Mainland Spain
- Standard Shipping: 1–2 business days
Balearic Islands
- Standard Shipping: 2–4 business days
United Kingdom
- Standard Shipping: 1-2 business days
Rest of Europe
- Standard Shipping: 2–7 business days
(Depending on the destination country)
Mainland Spain (Peninsula) and United Kingdom is Free, but check our Shipping Policy for more information and rates.
Absolutely.
You have 30 days from the date of delivery to request a return or exchange, as long as the item is:
- In perfect condition
- Unused
- In its original packaging
You can check our full returns and exchange policy here.
Orders
Select the items you love, add them to your cart, and proceed to checkout.
Once your order is confirmed and the payment is completed, you will receive a confirmation email.
If your order has been placed successfully, you’ll receive a confirmation email.
If you don’t see it, check your SPAM folder or contact us at:
- info@atikajewels.com
- WhatsApp: +34 622 66 34 63
In the confirmation email, check your tracking number and the shipping company, in most cases a link is included in the confirmation email.
You may cancel your order until it has been prepared.
Once you receive the email “Your order is ready”, the order can no longer be cancelled.
Customised jewellery orders cannot be cancelled, as our artisans begin working on them immediately.
No.
Our available payment methods are:
- Credit or debit card
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
These are the safest and fastest options for online purchases.
warranty
All our products include a three-year warranty from the date of delivery against any manufacturing defect.
The warranty does not cover physical or accidental damage, misuse or normal wear.
To keep your jewellery looking perfect, visit our Jewellery Care Guide.
